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For practice billing questions please call For practice billing questions please call (404) 303-7520.
You should contact your insurance company in this case. It is best to know the exact service date when calling them. If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information by calling 404-303-7520.
Often times, an insurance company will update their records on an annual basis. This includes verifying that you and/or your dependents are covered under just one health plan. This information can be updated only by the insured, not us. If we submit a claim and it is denied for this reason, your statement will reflect that additional information is needed from you. You will then need to call your insurance company and answer their questions over the phone. You will also need to advise them to reprocess any claims they have denied for this reason. We will continue to bill you for these services until they are resolved.